Shipping policy
Order Processing
Orders are processed within 1–2 business days after order confirmation and successful payment verification.
Orders placed during weekends, public holidays, promotional periods, or high-demand periods may require additional processing time.
Delivery Time
Estimated delivery timelines:
- Cairo & Giza: 1–3 business days
- Other Governorates: 3–7 business days
Delivery times are estimates only and may vary due to operational conditions, weather, courier delays, public holidays, or circumstances outside our reasonable control.
Shipping Fees
Shipping fees are calculated at checkout and displayed before order confirmation.
Shipping promotions or free shipping campaigns may be offered periodically and are subject to separate conditions.
Order Tracking
Customers may receive order updates through email, SMS, phone notifications, or other available communication channels.
Failed Delivery Attempts
Customers are responsible for providing accurate shipping information and ensuring availability to receive the order.
If delivery cannot be completed due to incorrect information, customer unavailability, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
Delivery Confirmation
An order is considered delivered once received at the provided delivery address.
Ownership and responsibility for the products transfer upon successful delivery.